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When the call center employees are not being hired to close the deal on a romance scam, very often they are used to assist in bank account takeovers, redirecting packages with shipping companies, or handling fraudulent new credit applications that require phone verification.
Another reason that call centers aren’t used earlier in romance scams: Hiring one is expensive.
Many of the sample emails read a bit like Mad Libs or choose-your-own-adventure texts, featuring decision templates that include advice for ultimately tricking the mark into wiring money to the scammer.
The romance scam package urges customers to send at least a dozen emails to establish a rapport and relationship before even mentioning the subject of traveling to meet the target.“Usually this is something like the girl is stranded at the airport or needs money to get a travel visa.There has to be some kind of distress situation for this person to be duped into wiring money, which can be anywhere between 0 and ,000 on average.” Crooked call centers like the one pictured in the screen shot above employ male and female con artists who speak a variety of languages.The scammer often pretends to be a young woman in an isolated or desolate region of Russia who is desperate for a new life, and the email from the girl’s supposed mother is intended to add legitimacy to the scheme.Then there are dozens of pre-fabricated excuses for not talking on the phone, an activity reserved for the final stretch of the scam when the fraudster typically pretends to be stranded at the airport or somewhere else en route to the target’s home town.